Refund Policy

• We accept claims only for wrong or damaged items.
• Please record an unboxing video when your order arrives.
• Email our care team within 48 hours of delivery.
• Approved claims get a free replacement or full refund.
• Refunds reach your original payment method in 5-7 business days.

We stand behind every Naksham order. We will replace or refund your order if:

• The item you received is different from what you ordered.
• The item arrived damaged, broken, or leaking.
• The package is missing an item listed in your order.

We do not accept returns for change of mind, wrong size choice, scent preference, or fragrance expectations. Each Naksham product is crafted in small batches, and our team works hard to describe every item accurately on the product page so you can buy with confidence.

We ask every customer to record a short unboxing video. The video helps us check what went wrong, raise a claim with our courier partner, and approve your replacement or refund fast.

A good unboxing video shows:

• The sealed package before opening, with the shipping label clear.
• The full opening of the box in one take, with no cuts.
• A clear view of the product and the issue you saw.

A simple phone video is fine. It does not need to be edited or fancy. The clearer the video, the faster we can help you.

Follow these steps to raise a claim:

• Step 1: Email support@nakshamastro.com within 48 hours of delivery.
• Step 2: Share your order number, the unboxing video, and clear photos of the item.
• Step 3: Our team will review and reply within 2 business days.
• Step 4: On approval, you pick a free replacement or a full refund.

Once your claim is approved, refunds are processed within 2 business days. The amount reaches your original payment method in 5-7 business days, depending on your bank.

Cash on delivery orders are refunded to a bank account or UPI ID you share with our care team. You will receive a confirmation email once the refund is initiated.

For safety, hygiene, and sacred product care, the following items cannot be returned once opened or used:

• Attars, perfumes, and fragrance products once the seal is broken.
• Candles that have been lit or used.
• Bracelets, malas, and gemstones that have been worn or unboxed without video proof.
• Custom, personalized, or specially ordered items.

Wrong or damaged items in these categories are still covered under Section 2, as long as the unboxing video is provided.

You may cancel an order any time before it is dispatched. Once the courier has picked up your order, cancellation is not possible and the order will complete as usual.

To cancel, email our care team with your order number as soon as possible. Refund for a cancelled order follows the same 5-7 business day timeline.

For any refund, replacement, or cancellation question, please reach our care team:

Email: support@nakshamastro.com

We reply to every claim within 2 business days and treat each one with care.