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Legal
Your trust matters to us. Here's how we handle wrong or damaged items, paid reports, and AI astrologer credits.
Effective Date: April 17, 2026. Last updated: October 17, 2026.
We stand behind every Naksham order. We will replace or refund your order if:
We do not accept returns for change of mind, wrong size choice, scent preference, or fragrance expectations. Each Naksham product is crafted in small batches, and our team works hard to describe every item accurately on the product page so you can buy with confidence.
We ask every customer to record a short unboxing video. The video helps us check what went wrong, raise a claim with our courier partner, and approve your replacement or refund fast.
A good unboxing video shows:
A simple phone video is fine. It does not need to be edited or fancy. The clearer the video, the faster we can help you.
Follow these steps to raise a claim:
Once your claim is approved, refunds are processed within 2 business days. The amount reaches your original payment method in 5-7 business days, depending on your bank.
Cash on delivery orders are refunded to a bank account or UPI ID you share with our care team. You will receive a confirmation email once the refund is initiated.
For safety, hygiene, and sacred product care, the following items cannot be returned once opened or used:
Wrong or damaged items in these categories are still covered under Section 2, as long as the unboxing video is provided.
Credit packs for our AI astrologer are digital. Credits reach your account wallet within minutes of payment and never expire.
Classical accuracy guarantee: if we make a genuine error in your chart reading, we refund your whole credit pack, not just that one credit. A genuine error means a wrong planetary position, an incorrect Dasha date, or a classical rule cited for the wrong house or sign. Email us within 7 days of the answer and we refund that pack in full.
The guarantee covers classical interpretation errors only. It does not apply when the computation was correct but a predicted event has not happened yet, or when you disagree with the classical meaning of a placement.
You are never charged for an answer that fails to arrive or for an off-topic answer. Refunds follow the timeline in Section 5, and unused credits from a refunded pack are removed from your wallet.
Our paid reports are digital and made from the details you give us. Each report's promise is listed below, exactly as its page states it.
A refund does not cover a prediction that has not come true yet, or a classical meaning you disagree with, when the calculation behind it is correct.
This exclusion does not apply to Past Life.
How to claim: email support@nakshamastro.com with your order number and the part of the report you think is wrong. We reply within 2 business days. Refunds go back to your original payment method and follow the timeline in Section 5.
For Past Life, your order number is enough.
You may cancel an order any time before it is dispatched. Once the courier has picked up your order, cancellation is not possible and the order will complete as usual.
To cancel, email our care team with your order number as soon as possible. Refund for a cancelled order follows the same 5-7 business day timeline.
For any refund, replacement, or cancellation question, please reach our care team:
Email: support@nakshamastro.com
We reply to every claim within 2 business days and treat each one with care.
Naksham is operated by Naksham Astro Private Limited, a company registered under the Companies Act, 2013.